These arenāt demands or orders but rather general guidance for better and safer workplace environment.
- Be Civil.
- Be Professional.
- Be succinct, concise, precise, brief and prefer visual (points, diagrams, data) over verbal communication.
- IM over call.
- Schedule in advance instead of calling directly.
- Set an agenda before you schedule a call.
- Stick to the agenda regardless of issues, deviations else cancel & re-schedule.
- Request over demand.
- Influence over imposition.
- Donāt skip greetings. It only takes a moment.
- Take sufficient time between calls. No call hopping.
- Call by name not titles (Sir/Mam)
- Start with please, end with thankyou.
- Never assume (pre-conceived notions). Always give benefit of doubt (to some extent).
- Cross-questioning, interruptions, interrogation are NOT acceptable.
- Think twice before you speak. Think 5 times before you write an email. 10 times before you judge. 100 times before you make a conclusion. (Ideally!)
- Come prepared with written points/agenda in meeting instead of āmindless talkā.
- Donāt extend calls time. People need to learn to accept time sensitivities of others.
- Itās okay to disagree with someone especially with people above you in hierarchy.
- Never warn/threaten someone. Never ignore such things either. Get such incidents over formal channels to report them immediately.
- Always record the verbal communications (1-1) and all meetings. Make a habit to remind the organiser or ask the admins to enable such features in preferred communication tool/s.